Shipping policy
Shipping Policy
Thank you for shopping with us. The following shipping policy outlines how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–3 business days after purchase.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may extend slightly. If this occurs, customers will be notified where possible.
Once an order has been processed and dispatched, it cannot be modified, cancelled, or rerouted.
Shipping Times
Estimated delivery times vary depending on location.
Typical delivery estimates:
United Kingdom: 3–7 business days
United States: 5–10 business days
Europe: 5–10 business days
Australia / Canada / International: 7–14 business days
Please note these are estimated delivery windows and are not guaranteed.
Delivery times may be affected by:
• courier delays
• customs processing
• peak shipping periods
• weather disruptions
• local postal service issues
We are not responsible for delays caused by the shipping carrier once the package has been dispatched.
Tracking
Tracking information will be provided once your order has been shipped.
Please allow 24–72 hours for tracking updates to appear after dispatch.
In some cases, international tracking may update less frequently depending on the local postal service.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is entered:
• We cannot guarantee changes once the order has been processed.
• If the order has already shipped, we are not responsible for failed delivery.
If a parcel is returned due to an incorrect address, customers will be responsible for any additional shipping fees required to resend the order.
Delivered Packages
Once a package is marked "Delivered" by the shipping carrier, the order is considered successfully fulfilled.
We are not responsible for:
• lost or stolen packages after delivery
• packages left with neighbours, reception, or safe locations
• delivery errors made by the courier once confirmed delivered
Customers must contact the shipping carrier directly if a package is marked delivered but cannot be located.
Refunds or replacements will not be issued for orders confirmed as delivered.
Lost or Delayed Shipments
If tracking shows no movement for an extended period, please contact us and we will assist in opening a courier investigation where applicable.
A shipment may only be considered lost after the courier’s official investigation process has been completed.
Claims cannot be initiated until 15–30 days after shipment, depending on the courier.
International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer and are not included in the purchase price.
We are not responsible for delays caused by customs processing.
Refused Deliveries
If a customer refuses delivery of a package:
• original shipping costs are non-refundable
• return shipping fees may be deducted from any refund where applicable
Damaged Items
If your order arrives damaged during transit, please contact us within 48 hours of delivery with clear photographic evidence of the damage.
Failure to report damage within this timeframe may result in the claim being declined.
Contact
If you have any questions regarding shipping, please contact our support team:
Email: contact@venoraofficial.store