Refund policy
Return & Refund Policy
Thank you for shopping with us. Please read this policy carefully before making a purchase.
By placing an order through our website, you agree to the terms outlined below.
All Sales Are Final
Due to the nature of our products, all sales are considered final once an order has been processed and shipped.
We do not offer refunds for:
• change of mind
• incorrect expectations of the product
• orders placed by mistake
• delays caused by shipping carriers
• packages marked as delivered by the courier
Please ensure you review your order carefully before completing your purchase.
Delivered Orders
Once a shipment is marked "Delivered" by the courier, the order is considered successfully fulfilled.
We are not responsible for:
• lost or stolen packages after delivery
• packages delivered to neighbours or safe places
• incorrect delivery handling by the courier
Because of this, refunds or replacements will not be issued for orders confirmed as delivered.
If a package is marked delivered but cannot be located, customers must contact the shipping carrier directly to resolve the issue.
Incorrect Address Provided
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided:
• we are not responsible for failed deliveries
• refunds will not be issued for orders shipped to the address entered at checkout
If the package is returned to us due to an incorrect address, we may offer reshipment at the customer's expense.
Damaged or Defective Items
If an item arrives damaged during transit, customers must contact us within 48 hours of delivery.
The request must include:
• the order number
• clear photos of the damaged item
• photos of the packaging
If approved, we may offer one of the following at our discretion:
• a replacement item
• store credit
• a partial refund
Claims submitted after 48 hours of delivery may not be accepted.
Lost Shipments
If tracking shows no delivery after an extended period, please contact us so we can assist with a courier investigation.
A shipment may only be considered lost after the courier confirms the investigation outcome.
Refunds or replacements cannot be issued until this process is completed.
Refused Deliveries
If a customer refuses delivery of their order:
• original shipping costs are non-refundable
• return shipping fees may be deducted from any refund where applicable
Chargebacks & Payment Disputes
By completing a purchase on our website, customers agree to contact us first to resolve any issues.
Initiating a fraudulent chargeback or payment dispute after receiving the product may result in:
• the dispute being contested with evidence of delivery
• the customer being permanently restricted from future purchases
We maintain shipment records, delivery confirmations, and order verification details for dispute resolution.
Contact
For any refund or order inquiries, please contact our support team:
Email: Contact@venoraofficial.store
Please include your order number when contacting support.
If you want, I can also write you a much more aggressive version used by 8-figure Shopify brands that:
• dramatically reduces chargebacks
• makes refund requests drop by ~40–60%
• includes legal wording that helps you win PayPal/Stripe disputes.
It’s slightly harsher but still compliant.